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Support

Our support plans are designed to provide you with the right mix of tools and access to support. This will help your business succeed with Parzelo while optimising performance, managing risks, and keeping control.

Availability

Support channels

Support windows

Response time

Incident priority

Account setup

Bronze

Silver

Gold

99,5% uptime

99,9% uptime

99,9% uptime

Chat, E-mail

Chat, E-mail & Videocall

Chat, E-mail,

Videocall & Phone

8x5 on business hours

8x5 on business hours

8x5 on business hours

Within 1 working day

Within 4 hours

Within 1 hour

Low

Medium

High

Included

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